Frequently asked Questions - FAQs
Will this conversion kit fit my bicycle?
Our kits are designed to fit most standard bicycle frames.
To avoid compatibility issues, please use our Find my kit tool before purchasing.
If you are unsure, contact our support team and we will help you confirm compatibility.
Is the battery included with the conversion kit?
Depends on the package you select during the cart. Batteries are included or sold separately unless clearly mentioned on the product page.
Is it difficult to install?
The kit is designed for self-installation.
We provide step-by-step installation guides and videos.
If you need help during installation, our support team can assist you.
Do you provide installation service?
We currently provide remote technical support and installation guidance.
On-site installation services are not included.
Is this product legal to use in India?
Yes, Our motor is compliant with EN standards hence it is completely legal to ride on most of the Indian roads.
Local electric bicycle regulations may vary by state and by usage.
Please contact us to ensure it is complaint for verification.
What warranty do you provide?
All products are covered under our standard warranty policy.
Please refer to our Warranty policy page for complete details.
How long does delivery take?
Typical delivery timelines are:
- Metro cities: 2–4 business days
- Other locations: 3–6 business days
Actual delivery time may vary depending on your location and courier availability.
Can I return the product if it does not fit my bike?
Returns are subject to our return and warranty policy conditions. If it has been used, damaged or tampered, we don't accept any returns.
How do I get support after purchase?
You can contact our support team through our Contact page or via WhatsApp.
We also provide installation guides and documentation on our website.
Can I use my own battery with the kit?
The conversion kit is compatible with standard 36V external e-bike battery packs.
Please ensure that the battery specifications match the product requirements mentioned on the product page and with you our team before purchase.